Refund policy


- please note the below does not include Black Friday sale . Any items bought on the offer of buy 2 or 3 items and get a discount can be returned but the discount will be removed! 
-Item/s must be returned with 14 days of delivery
-Item/s must be unused and in the same condition that you received it
-Item must still have tags & in original packaging
-If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund.
-Returns postage is covered by customer
-Please ensure all returns are sent via recorded delivery

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Liv & Primrose LTD , Unit 11 , Ynyscedwyn Enterprise Park , Trawsffordd Road , Ystradgynlais, Swansea, Wales SA9 1DT 

To return your product, you should mail your product to: Liv & Primrose LTD , Unit 11 ,  Ynyscedwyn Enterprise Park, Trawsffordd Road , Ystradgynlais, Swansea , Wales SA9 1DT 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.